Insurance to protect your customers' stay

When you include our insurance, you're not just covering the unexpected: you're offering your travelers a worry-free experience, and turning the unexpected into an opportunity. 

‍Alittle extra for them. Real leverage for you.

Our products

Cancellation or change of stay, lost luggage, bad weather... the unexpected happens all the time.

With Neat, they become advantages: extra peace of mind for your travelers, extra value for you.

Cancellation without justification (CFAR)

Cancellation up to one day before departure, no proof required. Refund in cash, voucher or e-card. Your passengers are satisfied… and choose you again next time.

Modification for next departure

When plans change, your travellers are switched to the next available departure. A guarantee that turns the unexpected into a trip saved.

Parametric lost luggage

In the event of lost luggage, emergency compensation is automatically triggered. And if the luggage is never found, the passenger is compensated without having to provide proof of loss. A seamless experience, even when luggage is missing on arrival.

Multi-risk

Cancellation, medical assistance, repatriation, weather guarantee, pandemic... The insurance that protects your travelers wherever they go.

Medical teleconsultation

Your customers have access to a doctor via teleconsultation, wherever they are. A simple, reassuring service, available at any time, so you can travel with peace of mind.

They chose Neat

Feedback

How to turn insurance into a growth lever?

A tailor-made offer to boost sales and build loyalty

9 dedicated offers, including cancellation up to D-1, with 80% cash refund and 20% gift voucher.

An redesign of the cancellation process

Simplified cancellation - perfectly integrated into the Maeva UX

More sales with post-purchase campaigns

Strong conversion rate improvement thanks to simple, effective post-purchase mechanics

Direct results on customer loyalty

+30% repeat among travellers who cancelled

Extras that matter

At Neat, extra is not optional. It's our standard.

Each partnership delivers concrete, measurable and sustainable results.

Extra income

No set-up fees and revenue generated with every sale.

Extra efficiency

Connected tools to manage your programs in real time.

Extra simple

A seamless, integrated experience that boosts satisfaction and retention

Extra
loyalty

Cash refunds or vouchers to build customers loyalty.

Offer more than a turnkey holiday

Neat designs insurance and services that enrich your offers and exceed your travelers' expectations.

Guarantees designed to turn every stay into a smooth, serene... and truly extra-special experience.

Connection diagram showing a central pink icon with a black tick linked by dotted lines to the Magento, Resalys and eSeason platforms, as well as to CMS, FTP, API, reservation software and management software.

Neat extra services

Insurance designed for your business – simple to integrate, effortless to activate, and easy for customers to use.

Quick to set up

Smooth integration thanks to a fast, automated and personalized onboarding process.

Custom Dashboard

A clear interface tailored to your business to monitor your performance in real time

Premium customer service

Multilingual, France-based, AI-powered customer service available 24/7

Offer your customers a cover with a difference! That's Neat.

A project? Let's talk about it.

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