Claims that build loyalty

What if claims management became an opportunity?

Neat transforms every incident into a loyalty-building opportunity, thanks to clear claims processes, digital declarations and lightning-fast reimbursements - without unnecessary paperwork.

Neat reinvents claims management

Behind our claims management is a unique balance of technology, data and human support. Extra experience for your customers and total control for you.

Because a well-designed claims process means a loyal customer - and a growing business.

Proactive management

Neat is connected to range of tools to respond quickly and efficiently.

WhatsApp messages, SMS, emails, 24/7 chatbot... your customers are kept constantly informed, so they never feel like they've been left out in the cold.

Lightening fast refunds

Refunds within 48 hours, often without proof.

Simple, instantaneous, and always designed to satisfy your customers.

Service provider network

Our insurance policies always offer to repair whenever possible.

Neat relies on an ecosystem of partners to offer repair solutions when possible, and recycling when appropriate.

International capacity

Neat can operate in several languages and in any geography.

Interfaces and processes available in 7 native languages, multilingual customer support for a seamless experience for your customers, wherever they are and wherever they come from.

Team of experts

With Neat, claims management is in the hands of seasoned experts.

Our specialists combine years of experience with a detailed knowledge of each business sector and a resolutely customer-oriented vision.

A new vision of
claims management

Fluidity, intelligence and transparency: three levers at the heart of our claims management. Neat reinvents every step of the customer journey to combine speed, precision and peace of mind.

AI in the right place

AI is integrated wherever it brings value: translation, fraud detection, path optimization...and the human takes over as soon as necessary.

Data and transparency

Each claims feeds into the program tracking system, enabling rapid adjustment of guarantees.

Simple and seamless journey

A digitalized experience:
online declaration with self-diagnosis, home repair proposal. Your customer is supported from start to finish.

Dedicated Dashboard

Neat provides its partners with a dedicated dashboard, offering real-time monitoring of activity, both in terms of underwriting and claims management.

Dashboard showing claims, compensation rate, location map in Europe, average processing time by product, and breakdown of claims by type.

Our impact

Every claims managed by Neat must be :

Extra for your
Business

An innovative, compliant, cost-saving solution

Extra for your
customers

A fast, frictionless experience, as easy as buying online

Extra for your
Teams

Digitalized, easy-to-manage white-label tour management

That's Neat.
4.0
CSAT on claims management
90 %
of automated claims
27
countries covered
24h
max for processing a file
<1 %
of customers complaints

Claims that become proof of trust! That's Neat.

Get in touch with our teams.