Privacy Policy
Neat undertakes in the context of its activities to ensure the protection, security and confidentiality of users' and customers' personal data, as well as to respect their privacy in accordance with the "Personal Data Protection Regulations" designating all legislative and regulatory provisions relating to the protection of Personal Data, in particular law no. 78-17 of January 6, 1978, known as the "Informatique et Libertés" law, amended by law no. 2004-801 of August 6, 2004 and by law no. 2018-493 of June 20, 2018, European Regulation 2016/679 of April 27, 2016 (hereinafter "RGPD"), the opinions and deliberations of the competent supervisory authorities
Neat and its subcontractors undertake to take all necessary precautions to preserve the security and confidentiality of your personal data and in particular to prevent it from being distorted, damaged or communicated to unauthorized persons.
Neat undertakes to comply with the following obligations and to ensure that its staff and subcontractors comply with them:
- Not to take any copies of your personal data entrusted to it, with the exception of those necessary for the purposes of the execution and promotion of the services offered on neat.eu and its mobile applications;
- Not to use the personal data processed for purposes other than those related to the execution and promotion of the services offered on neat.eu and its mobile applications;
- Not to disclose this personal data to other persons not authorized to access it, whether private or public, natural or legal persons;
- To implement the necessary measures to avoid any misuse or fraudulent use of computer files;
- To implement the necessary measures to ensure the preservation of the personal data processed throughout the duration of the contractual relationship;
- To pass on to its potential subcontractors the obligations incumbent upon it under the regulations relating to the protection of personal data.
Data controller
Neat, 16 Place des Quinconces, 33000 Bordeaux, (ORIAS no.: 22 004 644) (https://www.orias.fr) - FRANCE
Personal data concerned
The personal data that may be collected by Neat for your registration are : - Identification data: surname; first name; telephone number; address; e-mail; date of birth. - Economic and financial data: bank details / payment. When you subscribe, we will collect data relating to the product you are subscribing to. In the event of a claims, we will collect data relating to the claim in question, as well as data relating to the authentication of the insured object. As part of the fight against money laundering and the financing of terrorism, we will collect the authentication data of the person insured and/or declaring a claims. Finally, we may need to collect the authentication data of the insured and/or the person declaring the claims in the event of suspected fraud.
Purpose and lawfulness of processing
Your data is only used, in an appropriate and proportionate manner, according to the following legal bases and purposes: 1) Setting up insurance operations and use of the Neat platform (Art. 6 (1) (b) RGPD): - Management and setting up of insurance operations (Underwriting) - Contract management and - Claims management). - Insurance intermediation and advice. - Customer account management on the Neat platform. 2) Compliance with our legal obligations (Art. 6 (1) (c) of the RGPD): combating money laundering and the financing of terrorism with the implementation of contract monitoring that may lead to the drafting of a declaration of suspicion or an asset freeze measure; combating insurance fraud; protection of personal data, in particular verification that data is accurate, complete and, if necessary, updated. 3) On the basis of Neat's legitimate interests (Art. 6 (1) (f) RGPD): The sending of commercial communications by email to customer persons, concerning similar Neat insurance products and services within the meaning of Article L. 34-5 of the French Post and Electronic Communications Code. The person concerned may, when the insurance contract is set up and at any time thereafter, without any particular formality and free of charge, object to the use of his/her data for commercial communications by sending an e-mail to the following address: contact@neat.eu. To improve our products (research and development). 4) On the basis of consent (Art. 6 (1) (a) RGPD): - The transfer of emails to commercial partners. It is specified that refusal to give consent when it is necessary for the performance of a service may prevent its performance.
Retention period
Personal data required for the performance and management of the Contract is retained for the duration of the Contract, and thereafter for the duration of the legal statute of limitations. Personal data required to fulfill Neat's legal and contractual obligations are retained for the same period. Personal data processed as part of the commercial relationship with Neat is deleted as soon as this relationship ends, i.e. when the account and access to the Neat platform are closed. Data relating to individuals who have not entered into a contract with Neat are not retained. Data relating to the management of a claims in the event of suspected fraud and processed for the purpose of verifying identity are deleted once verification has been completed. Any personal data collected that is no longer required is immediately and permanently deleted. Data relating to the processing of a claims, captured indirectly as part of the processing of a multimedia assessment of a given damage, is deleted as soon as the claims has been processed.
Exchange and recipients of data
Within the strict framework of the stated purposes, the personal data collected may be transmitted to insurance partners.
Rights of the data subject
Any person whose data has been collected may at any time access their data, have it corrected, deleted, request its limited processing or oppose its processing, by sending an email accompanied by proof of identity, specifying a return address and the product references to: contact@neat.eu. A response will be sent within one (1) month. Under certain conditions, the person concerned may recover or have their automated data transferred. They may, where applicable, lodge a complaint with the CNIL: 3 Place de Fontenoy, 75007 Paris. These rights expire upon the death of the person concerned. However, the latter may define guidelines relating to the storage, deletion and communication of personal data in this case. These guidelines are general or specific. In the absence of guidelines or any contrary mention in said guidelines, the heirs exercise all rights relating to the data concerned. To learn more about these rights, it is possible to consult the CNIL website (www.cnil.fr/fr/comprendre-vos-droits).
Framework for transfers outside the EU with regard to the GDPR
In the event that we transfer your data outside the EU, we will take the necessary guarantees to protect your data via SCCs.
Rights of the data subject
Any person whose data has been collected may at any time access their data, have it corrected, deleted, request its limited processing or oppose its processing, by sending an email accompanied by proof of identity, specifying a return address and the product references to: contact@neat.eu. A response will be sent within one (1) month. Under certain conditions, the person concerned may recover or have their automated data transferred. They may, where applicable, lodge a complaint with the CNIL: 3 Place de Fontenoy, 75007 Paris. These rights expire upon the death of the person concerned. However, the latter may define guidelines relating to the storage, deletion and communication of personal data in this case. These guidelines are general or specific. In the absence of guidelines or any contrary mention in said guidelines, the heirs exercise all rights relating to the data concerned. To learn more about these rights, it is possible to consult the CNIL website (www.cnil.fr/fr/comprendre-vos-droits).
Exercising your rights
If you wish to exercise your rights or find out more about Neat's privacy policy, please contact Neat's Data Protection Officer (DPO) at the following address: By post: Neat - Délégué à la protection des données (DPD) - 16 Place des Quinconces, 33000 Bordeaux, By email: E-Mail: dpo@neat.eu
Legal Notice
Neat SAS, a simplified joint stock company with capital of €106,324.79, registered in the Bordeaux Trade and Companies Register under number 202 202 489, with registered offices at 16 Place des Quinconces, 33000 Bordeaux, France, ORIAS no.: (https://www.orias.fr)
Email: support@neat.eu
Director of publication
- M Fabien Cazes
Cookie Usage Policy
Welcome to the Neat.eu platform, published by Neat SAS. We offer users an online insurance platform for private individuals.
When consulting our platform, information relating to the navigation of your device (computer, tablet, smartphone, etc.) on our platform/application may be recorded in "Cookies" files installed on your device, subject to the choices you have expressed regarding cookies and which you can modify at any time.
What are the cookies issued on this platform used for?
Only the issuer of a cookie is likely to read or modify the information contained therein.
When you connect to our platform, we may, subject to your choices, install various cookies on your device, allowing us to recognize the browser of your device during the validity period of the cookie concerned. The cookies we issue are used for the purposes described below, subject to your choices, which result from the settings of your browsing software used during your visit to our platform that you can express at any time with us. The retention period for this information is 13 months.
The cookies we issue allow us to:
- to provide targeted advertisements tailored to your interests;
- to establish statistics and volumes of visits and use of the various elements composing our platform (sections and content visited, paths), allowing us to improve the interest and ergonomics of our services;
- to adapt the presentation of our platform to the display preferences of your device (language used, display resolution, operating system used, etc.) during your visits to our platform, according to the hardware and software for viewing or reading that your device includes;
- to memorize information relating to a form that you have filled out on our platform (registration or access to your account) or to products, services or information that you have chosen on our platform (service subscribed to, contents of an order basket, etc.);
- to allow you to access reserved and personal areas of our platform, such as your account, thanks to identifiers or data that you may have previously entrusted to us;
- to implement security measures, for example when you are asked to log in again to content or a service after a certain period of time.
Your choices regarding cookies
Several options are available to you for managing cookies. Any settings you undertake may modify your browsing on the Internet and your conditions of access to certain services requiring the use of cookies.
You can choose at any time to express and modify your wishes regarding cookies, by the means described below.
The choices offered to you by your browser software
You can configure your browser software so that cookies are stored in your device or, on the contrary, that they are rejected, either systematically or according to their issuer. You can also configure your browser software so that the acceptance or refusal of cookies is offered to you on a case-by-case basis, before a cookie is likely to be stored in your device.
Agreement on Cookies
The storage of a cookie in a device is essentially subject to the will of the user of the device, which the user can express and modify at any time and free of charge through the choices offered by their browser software.
If you have accepted the storage of cookies in your device in your browser software, the cookies integrated into the pages and content that you have consulted may be temporarily stored in a dedicated space on your device. They will only be readable there by their issuer.
The refusal of cookies
If you refuse the storage of cookies in your device, or if you delete those that are stored there, you will no longer be able to benefit from a certain number of functionalities that are nevertheless necessary to browse certain areas of our platform. This would be the case if you tried to access our content or services that require you to identify yourself. This would also be the case when we - or our service providers - could not recognize, for technical compatibility purposes, the type of browser used by your device, its language and display settings, or the country from which your device appears to be connected to the Internet.
Where applicable, we decline all responsibility for the consequences linked to the degraded functioning of our services resulting from our inability to record or consult the cookies necessary for their functioning and that you have refused or deleted.
How to exercise your choices, depending on the browser you use?
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your wishes regarding cookies.
The user acknowledges having been informed and authorizes Neat to use cookies. The user has a right of access to the data collected within the framework of this system.
The retention period for cookies is 13 months. The User may at any time deactivate the use of cookies by selecting the appropriate settings in your browser. However, such deactivation could prevent the use of certain features of this site.