Extra insurance forOutdoor hospitality

Our insurance isn’t just about covering the unexpected – it’s about giving your travellers peace of mind and turning every setback into a positive experience.

A little extra for your guests. A powerful boost for you.

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a family unpacking in their hotel room

Our products

Protection specially designed for Outdoor hospitality : last-minute cancellations, capricious weather, forgotten valuables or delayed arrival...

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Flexible cancellation

Cancellation at any time, with or without proof. Your guests will have confidence in you... and come back!

Interruption

A setback? Neat refunds any unused nights on a pro rata basis. Your holidaymakers are understood and accompanied, you're not penalized.

Damage

Neat covers rental damages. No more disputes at check-out! With this offer, you can even skip the security deposit!

Tailor-made offer

Neat creates tailor-made offers for large groups. Neat addresses their specific challenges: managing international operations, refunds via vouchers or e-cards, and driving customer loyalty.

Neat Extras

When you're on vacation, little problems can take on big proportions. Neat thinks of everything, reimbursing veterinary expenses on vacation, sending forgotten items home or providing a replacement vehicle in case of unforeseen circumstances. Small gestures that leave a lasting impression.

Feedback

Insurance: a lever for customers satisfaction and loyalty
Full revamp and relaunch of the program
Pierre & Vacances-CenterParcs wanted to deliver greater value to its customers and simplify management while maintaining an excellent level of service.
Simplified procedures
Digitalized purchase and claims process, in the UX of each market, and reimbursement within 48 hours.
Achieving PVCP quality levels
Customers loyalty is key for the group and Neat delivers service that matches their highest expectations.
Mastering the challenges of a global group
Neat answers to every customer in their own language, and manages monetary and regulatory requirement in the areas covered.

Extras that matter

At Neat, extra is not optional. It's our standard.

Each partnership delivers concrete, measurable and sustainable results.

Extra revenues

No set-up fees and revenue generated with every sale.

Extra efficiency

Tools connected to your business tools and customized management dashboard.

Extra simple

A seamless, integrated experience that boosts satisfaction and retention.

Extra
loyalty

Easy claim management with an integrated, multilingual and IA boosted customer service.

Extra-Integrated

Neat creates offers in partnership with PMS and management software.

By integrating insurance into your sales process, your customers can offer an additional, profitable service in just a few clicks.

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"Neat's human support and know-how bring real added value to our customers."

Romain GRONCHI
Septeo Partnership Manager

Neat extra services

Insurance tailored to your business, to support you every step of the way, from integration to activation: business leverage that's as easy to deploy in your routes as it is to use for your customers.

Smooth integration

Seamless integration with your management software or PMS

Data and transparency

A clear interface tailored to your business to monitor your performance in real time

Sales Support

A Neat expert at your side to put you online and monitor your performance

Offer your holidaymakers blankets that make a difference! That's Neat.

A project? Let's talk about it.

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Questions?
Here are some answers.

How does insurance boost my income?

In the event of cancellation, is the holidaymaker reimbursed 100%?