Extra protection for club vacations

Insurance and services to support your customers before, during and after their stay.

The small tick that wins trust and loyalty.

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a man and a woman sunbathing by a pool

Why Neat?

Marc's son is ill: he has to cancel his vacation and pay for everything out of his own pocket.

Jean's son is also ill: thanks to his insurance, he has access to a teleconsultation, buys his medication and heads for the airport.

John chose Neat, the insurance that makes the difference.

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Full product range

Offers and services to meet all your needs: cancellation, modification or interruption with or without proof (CFAR), assistance and comprehensive insurance, snow and weather cover, baggage loss.

Integrated user journey

White-label sales and claims processes. A seamless customer experience, for better convertion rate while booking or before departure, online or over the phone.

Integrated management

Multilingual customers service, rated 4.7/5, available 24/7 and boosted with AI for fast handling and a perfect customer experience.

Training

A field team and an e-learning platform to train your agents. Support for your call-center teams to deepen their understanding of the offers and sales arguments, and to train them on the regulatory specifics of insurance.

Data

Access to a personalized dashboard to monitor your KPIs. Complete transparency to monitor and optimise performance, and implement sales actions independently.

Feedback

Insurance: a lever for customers satisfaction and loyalty
Full revamp and relaunch of the program
Pierre & Vacances-CenterParcs wanted to deliver greater value to its customers and simplify management while maintaining an excellent level of service.
Simplified procedures
Digitalized purchase and claims process, in the UX of each market, and reimbursement within 48 hours.
Achieving PVCP quality levels
Customers loyalty is key for the group and Neat delivers service that matches their highest expectations.
Mastering the challenges of a global group
Neat answers to every customer in their own language, and manages monetary and regulatory requirement in the areas covered.

Extras that matter

At Neat, extra is not optional. It's our standard.

Our programs deliver concrete, measurable and lasting results for you and your customers.

Extra revenues

Rates negotiated with leading insurers.

Extra innovative

Unique guarantees that sets you apart.

Extra integrated

Seamless integration into your own processes via our APIs and under your own brand.

Extra
loyalty

Offer refunds through vouchers or e-cards to encourage customer loyalty.

Implementation

Integrating insurance or changing service providers must be painless for your teams.

Our "implementation and onboarding" experts take charge of implementing the partnership and making life easier for you every day.

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"Since the start of our partnership, we have launched 8 innovative insurance products that have significantly increased conversion rates. "

Nicolas BEAURAIN
CEO of Maeva

Neat extra services

Neat's teams are with you every step of the way, from design and integration to activation.

Business expertise

Our actuaries, underwriters and project managers can help you the redesign of your programs.

Training

Customized training, setting up e-learning and webinars, and running your call centers.

Sales Support

Guidance to enhance your programmes and boost sales performance.

Offer your customers insurance that makes all the difference! That's Neat.

A project? Let's talk about it.

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