The insurance that protects all airline tickets

Adding our insurances goes beyond covering mishaps - it ensures peace of mind for your passengers and transforms every disruption into a chance to impress. 

A small extra for them, a big win for you.

Our products

Cancellations, modifications, missing luggage... the unexpected is part of the journey.

With Neat, these situations become advantages: extra peace of mind for your travellers, extra value for you.

CFAR

Cancellation up to one day before departure, no proof required. Refund in cash, voucher or e-card. Your passengers are satisfied… and choose you again next time.

Next flight change

A hitch? Your passengers can change their flight for the next one. They feel understood and supported, and you are not penalized.

Lost luggage

Did your hold baggage not make the trip? Immediate compensation to cover initial needs and, if necessary, to allow you to continue your trip with peace of mind.

Multi-risk

Cancellation, medical assistance, repatriation, weather guarantee... The insurance that protects all your travellers' journeys.

They chose Neat

Feedback

Custom protection and marketing support

Cancellation and comprehensive insurance

Essential offers for a a smooth purchasing journey that boost conversion and average basket size.

Flex 70% or 100% offer

One-click refund - up to 3 hours before departure. A unique offer for ever-changing schedules.

Increase customer loyalty

Voucher refunds to drive repeat bookings on the plateform

Improve conversion with marketing support

Post-purchase campaign, A/B test: our marketing and UX teams work with yours to boost sales.

Extras that matter

At Neat, extra is not optional. It's our standard.

Each partnership delivers concrete, measurable and sustainable results.

Extra revenues

No set-up fees and revenue generated with every sale.

Extra efficiency

Connected tools to manage your programs in real time.

Extra simple

A seamless, integrated experience that boosts satisfaction and retention.

Extra
loyalty

Cash refunds or vouchers to build customers loyalty.

More than just a plane ticket

Neat creates insurance and services designed to enrich your offers and exceed your passengers' expectations.

Our guarantees turn every ticket purchase into a successful experience for delighted passengers.

"Neat's promise was completely fulfilled in terms of change management in IT, marketing, customer relations, finance..."

Cédric MALKI

Risk Management and Insurance Director at PVCP

Neat extra services

Insurance designed for your business – simple to integrate, effortless to activate, and easy for customers to use.

Simple, seamless integration

Smooth integration thanks to a fast, automated and customized onboarding process

Custom Dashboard

A clear interface tailored to your business to monitor your performance in real time

Premium customer service

Multilingual, France-based, AI-powered customer service available 24/7

Offer your passengers coverage that makes all the difference! That's Neat.

A project? Let's talk about it.