Phones and mobile devices insurance

Neat protects your customers’ mobile devices and connectivity, ensuring seamless usage while enhancing their durability. 

Services for your customers that make a difference every day.

an elderly woman uses a touch tablet

Our value proposition

A complete range of warranties and services dedicated to mobile and phone devices.

Extended warranty, protection against breakage, breakdown, theft or loss, lifetime warranty or buy-back warranty : Neat protects all devices - new, refurbished or used.

Breakage, breakdown, loss and theft

Clear, effective cover for everyday devices. The Neat extra: cover for fraudulent communications, SIM card replacement and accessories.

Buy-back warranty

Take back your electronics at a guaranteed price after 1, 2 or 3 years. Build customers loyalty by offering to take back your products at an attractive price and reimburse them with a voucher or e-card.

Extras services

Options designed to simplify your customers’ lives. Local assistance, centralized processes, self-repair, video diagnostics, and much more.

Second-hand protection

Protecting second-hand products means extending their life and protecting the planet. Neat covers used or refurbished appliances with the same requirements as new.

Rental coverage

Renting and sharing means consuming sensibly. To support this change, our guarantees cover rented equipment against breakage, breakdown or loss. A differentiating and responsible offer.

They chose Neat

man reading on a tablet

Feedback

How to turn insurance into a growth lever?

Creating an integrated, customized offer

Theft, breakage and repair insurance for high-tech products. Competitive pricing and a smooth purchasing process

Improving the customer experience

Simple integration into the marketplace. Instant response and frictionless experience

Safety and risk reduction

Reinforced anti-fraud controls. Vendor protection: reduced losses (0.5 to 1% of sales).

Loyalty and long-term vision

Innovative offers: trade-in, reconditioning

Extras that matter

At Neat, extra is not optional. It's our standard.

Each partnership delivers concrete, measurable and sustainable results.

Extra revenues

No set-up fees and revenue generated with every sale.

Extra integrated

Unifying the experience with support and integration with your brand.

Extra
impact

Responsible products promoting repair, durability and transparency.

Extra
loyalty

Easy claim management with an integrated, multilingual and IA boosted customer service.

Protection of household assets

Lifetime warranty for all household appliances, even nomadic ones. A single subscription, complete protection against breakdown and breakage.

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Extra simple for your customers, extra efficient for you.

"And it was impeccable, both in terms of technology and sales support. "

Alexandre KURZYNSKI

CFO at Pixmania

Neat extra services

Insurance designed for your business – simple to integrate, effortless to activate, and easy for customers to use.

Conversion optimization

Dynamic pricing, AI matching, A/B testing: optimize your sales and customer experience.

Custom Dashboard

A clear interface tailored to your business to monitor your performance in real time

Dedicated support

A Neat expert at your side for customized support and targeted training.

Offer your customers covers that make a difference! That's Neat.

A project? Let's talk about it.

Questions?
Here are some answers.