Insurance for home electronics

Neat protects appliances, TVs, image and sound systems - all the essentials of the modern home.

Our warranties extend product life, simplify claims management and enhance customer satisfaction.

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woman playing console

Our value proposition

A complete range of warranties and services designed for your home devices.


Neat protects all devices - new, refurbished or used.

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Breakdowns and breakages

Clear, effective warranties with no surprises, to protect your customers' essential equipment. The extra Neat: an Extended warranty designed to extend product life, reduce waste and reinforce loyalty.

Fireplace protection

A single subscription to cover all household appliances and multimedia equipment. Lifetime warranty, protection against breakage and breakdown: extra simple for your customers, extra efficient for you.

Extra services

Options designed to simplify every stage of the customer journey. Local assistance, centralized procedures, self-repair, video diagnostics, etc. Fluid and modern services that reflects your brand.

Rental coverage

Equipment rental is gaining ground, and Neat is going with it. Our guarantees cover rental equipment for a stress-free experience. Your customers can share in the peace of mind, while you develop a differentiating and committed offer.

Second-hand protection

Protecting second-hand means extending product life and safeguarding the planet. Neat covers pre-owned or refurbished devices to the same standards as new ones, promoting more sustainable and responsible consumption.

man reading on a tablet

Feedback

The first breakdown cover for peer-to-peer second-hand sales
Breakdown anxiety: the main barrier to second-hand buying
According to an Opinionway survey for leboncoin, one French person in two refuses to buy second-hand for fear of a breakdown.
The solution: a protection service
Neat has developed a unique protection in Europe against the breakdown of used goods with a 3, 6 or 12 months' cover
An offer that favors repair over replacement
In the event of an incident, the customer carries out an online self-diagnosis. If possible, repairs are carried out at home, by video or in a partner workshop anywhere in France.
A sustainable service
This first in Europe testifies to Neat's CSR commitment to sustainable, affordable consumption.

Extras that matter

At Neat, extra is not optional. It's our standard.

Each partnership delivers concrete, measurable and sustainable results.

Extra revenues

No set-up fees and revenue generated with every sale.

Extra integrated

Unifying the experience with support and integration with your brand.

Extra
impact

Responsible products promoting repair, durability and transparency.

Extra
loyalty

Easy claim management with an integrated, multilingual and IA boosted customer service.

AI for your catalog

Relevant warranties adapted to a wide range of products in your catalog.

Neat's AI automatically detects eligible items and calculates the right price, even for used or refurbished products.

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"It's a small revolution, because peer-to-peer sales will come closer to e-commerce standards. "

Boris MITTERMÜLLER
Director of Recommerce and Advertising at Leboncoin

Neat extra services

Insurance designed for your business – simple to integrate, effortless to activate, and easy for customers to use.

Conversion optimization

Dynamic pricing, AI matching, A/B testing: optimize your sales and customer experience.

Custom Dashboard

A clear interface tailored to your business to monitor your performance in real time

Dedicated support

A Neat expert at your side for customized support and targeted training.

Offer your customers covers that make a difference! That's Neat.

A project? Let's talk about it.

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Questions?
Here are some answers.

What happens after a breakdown?

What are the benefits for my customers ?

Does the warranty also apply to second homes?